Agent Quick Fix Guides

Agent Quick Fix Guides

Please see below guides for common issues agents can resolve on their own.
  1. A Postpaid Billing Profile Already Exists
  2. Adding a Sim Product Via Siebel
  3. Billing Profile Incorrect Format
  4. Creating a Fraud SR
  5. Creating Different Company Types
  6. Credit Vet Siebel
  7. How to Connection Centre
  8. LTD Watch Guide Master
  9. Match Company Siebel
  10. Owner is Not The Bill Payer
  11. Please Select Post Method
  12. Raising a Prepay SR
  13. Reactivating a Cancelled Account
  14. Siebel Order Creation Guide
  15. Updating Address History
  16. Xpath Error

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    • Xpath Error

      Xpath Error on credit vet: 1. From the customer comms tab, instead of clicking the ID, click the “Account Name”, highlighted below in RED. This will open the account in Siebel. 2. From the page that loads, scroll until you see “Billing Profiles” on ...