Please Select Post Method

Step 1: open the account the front way and access “Contacts”

Step 2: scroll down until you see the accessibility info

Step 3: select the customers preferred method (i.e. large print, audio etc) and Save.

• Related Articles

• Agent Quick Fix Guides

  Please see below guides for common issues agents can resolve on their own. A Postpaid Billing Profile Already Exists Adding a Sim Product Via Siebel Billing Profile Incorrect Format Creating a Fraud SR Creating Different Company Types Credit Vet ...

• Raising a Prepay SR

  Raising a prepay SR Access the account the front way and press the 3 dots and press service requests Click 'create new SR' Select 'type' as Disconnections and then scroll up to area Select 'area' as Mobile, 'Sub-area' as Migration to Pre Pay, then ...

• Reactivating a Cancelled account

  When you see a account is in a Cancelled state, you need to first select the arrow next to select action and 'Preform additional actions' Scroll to the bottom of the page and under 'orders' press the '+' symbol Select catalogue at the top of the page ...

• Billing Profile Incorrect Format

  Go into Billing Profiles on the main account page Scroll to the bottom of the page until you can see the billing address as shown, in this case there is no space in the postcode click the pencil icon Select the correctly formatted address from the ...

• Credit Vet Siebel

  To perform a credit vet in Siebel, first you create your pending order in Halo, then go to “Orders” highlighted below in RED. On the page that loads, click into the pending order you’ve just created, highlighted in RED From here, you then need to ...