Service Hierarchy (Merge)

Hierarchy Merge: if you identify a hierarchy (user/payer highlighted GREEN) follow the below steps:​

1: note the account number down (this one ends 103 for example) then click the PAYM mobile number

2.Once the page loads, make sure the same mobile number is listed. Then select “Modify payer and/or user account” from the dropdown menu​ 

3. Hit the search function to select the right account number (please note this needs to be done on the top and bottom box)​

4. Select the account number you noted down earlier, again this should be done on the top AND bottom box

5. Once your page looks like this (both top and bottom matching your noted account number) press “Next”​

6. Once the page loads you can then submit like a normal order, the next slide will show you how to monitor the orders progression.​

7. By selecting the “Orders” tab on the top black bar of halo you can see the progress of the merge, keep checking until the order states “Complete”, once that happens you can proceed as normal with your order.​

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