Owner is Not The Bill Payer

When presented with the “The owner for this service is not the account holder” error, you 

need to do the following: 

First, in the order, take note of the account number at the top right of the page in RED:

From there, scroll to the bottom of the page and drop down the “alternative payer and/or user 

account” section, and make sure both numbers match the number you previously took note of, this 

is highlighted in RED.

Once everything matched, you can then scroll to the top and continue your order as 

normal.

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