Adding a sim product via Siebel
Adding a sim product via Siebel
First in halo, build a random product that shows “tab a9 are usually ok”, once the product is added, click “orders” on the black bar, from that page press the blue SBL number. Please be aware this only works when selling a sim only, handsets should go through your TL.
From the page that loads, go to the little bin icon and press it until the shopping cart is empty, at this point we’ll then be ready to add our new product.
Once the basket is empty, paste your SKU code into the “Product ID” box and press Search.
Once the product shows up. Click “Add Item”, at this point the shopping cart will populate like the below screenshot.
You can now return to your original order via Halo and proceed as normal.
Related Articles
Siebel Order Creation Guide
To build a sim only via Siebel follow the below: Step one, open a comm and click the customer name. From there scroll to the bottom of the page and click the "+" symbol as shown. From the page that loads press "Catalogue" Then press "Search" Enter ...Credit Vet Siebel
To perform a credit vet in Siebel, first you create your pending order in Halo, then go to “Orders” highlighted below in RED. On the page that loads, click into the pending order you’ve just created, highlighted in RED From here, you then need to ...Agent Quick Fix Guides
Please see below guides for common issues agents can resolve on their own. A Postpaid Billing Profile Already Exists Adding a Sim Product Via Siebel Billing Profile Incorrect Format Creating a Fraud SR Creating Different Company Types Credit Vet ...Match Company Siebel
First, start by clicking the customer NAME. Next, remove the company REG number. Then click “Match Company” On the pop up that shows, select the correct company and press “OK” It will pop an error after this saying “a company with the same ...A Postpaid Billing Profile Already Exists
Postpaid Billing Account Already Exists Error • Access the Account through Siebel • Click the Credit Vetting tab • Scroll down and untick the box labelled “ Keep my bank details for direct debit purposes” to the right of the Bank Account number