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MUF Questions that IT need
MUF Process 1: Does this issue prevent you/those affected from working? (Are you offline because of this issue?) 2: For advisor issues - Are you/those affected working from home or the office when the issue is seen? 3: What Campaign is affected? 4: ...
Issues with EE/BT apps provide agents EIN
Please Provide the Agents EIN if there is an issue with EE/BT apps. Thanks
CCE Softphone Silent Call
If you or your agent are getting silent calls on CCE try the following below: First check that you're not logged into CCE on another device. Load up Citrix but don't sign into CCE If Citrix says out of service - You're not logged in anywhere else. If ...
Equipment Requests and Returns for WFH agents
If you have agent that is due to WFH and requires a ResQ Device, please complete the following steps Check that the agent does not already have a ResQ device at home (just send them home if they do) If require a ResQ device, please raise a ticket ...
How To Add Avaya Server Address
How to install Avaya IP address Step 1) Make sure any agents that are not in office, are connected to the VPN. If open, close Avaya. Step 2) In the search bar enter \\rqch-ds1 Step 3) When in the folder, navigate to >Software >Avaya >Software Copy ...