MUF Questions that IT need

MUF Questions that IT need

MUF Process

1: Does this issue prevent you/those affected from working?

(Are you offline because of this issue?)

2: For advisor issues - Are you/those affected working from home or the office when the issue is seen?

3: What Campaign is affected?

4: What application or service is the issue with?

(e.g. Excalibur Web, Consumer.com, Customer calls) If a web-based app, please also share the URL.

5: Write a brief description of the issue being experienced

6: Please provide the steps taken to replicate the issue up to and including the point of failure

(e.g. launch XXXXX URL > enter login credentials > click create new order > error "oops something went wrong" is displayed)

7: What does this issue prevent you/those affected from doing?

(Is there a certain type of query you cannot service as a result)

8: EIN that is affected

9: Screenshots.


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