How To Add Avaya Server Address

How To Add Avaya Server Address

How to install Avaya IP address

 

Step 1) Make sure any agents that are not in office, are connected to the VPN. If open, close Avaya.

Step 2) In the search bar enter \\rqch-ds1 

Step 3) When in the folder, navigate to

>Software

>Avaya

>Software

Copy the full ‘Default’ folder

Step 4) In the search box, enter “%appdata%” 

Step 5) When in this folder, navigate to

>Avaya (If you do not see an Avaya folder, then you will need to open Avaya app on the desktop at least once.)

>one-X Agent

>2.5

>Profiles

Paste the folder you just copied here.  It will ask you if you wish to overwrite a number of files.  Click yes to allow this.

 

 

 



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