Silent Calls - Agent can't hear customers

Silent Calls - Agent can't hear customers

Make a test call with the agent on teams.
If you both can’t hear each other clearly, please action the following.

  1. Open sound settings by right clicking the speaker icon in the bottom right and making sure the headset is selected sound and recording devices.

  2. Restart Avaya and check settings are complete (as above).
    When logging in ensure “the beeps” are heard. Make an outbound test call to your phone and rejoice and the chat you have.

  3. If no beeps are heard and settings are correct, reset Avaya to default settings.
    At the bottom left of the system tray, where it says ‘Type here to search’, enter the following and press enter.

\\resq.local

Navigate to NETLOGON > Avaya > Software > default
Copy all files by pressing CTRL+A, then CTRL+C




At the bottom left of the system tray, where it says ‘Type here to search’, enter the following and press enter.

%appdata%

Navigate to Avaya > one-X Agent > 2.5 > Profiles > default



Once there, click in the white space and press CTRL+V and replace files in destination:



​Restart Avaya.

Enter Extension and PIN and perform a test call once more.

If you still have issues, please raise a ticket.


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