ResQ

Recent Articles
Issues with EE/BT apps provide agents EIN
Please Provide the Agents EIN if there is an issue with EE/BT apps. Thanks
MUF Questions that IT need
MUF Process 1: Does this issue prevent you/those affected from working? (Are you offline because of this issue?) 2: For advisor issues - Are you/those affected working from home or the office when the issue is seen? 3: What Campaign is affected? 4: ...
SUF Questions IT need.
SUF/MUF What we need to know How many are affected: Issue Type: Is this impacting dialling: Campaign: Describe the issue: EIN:
Equipment Requests and Returns for WFH agents
If you have agent that is due to WFH and requires a ResQ Device, please complete the following steps Check that the agent does not already have a ResQ device at home (just send them home if they do) If require a ResQ device, please raise a ticket ...
CCE Softphone Silent Call
If you or your agent are getting silent calls on CCE try the following below: First check that you're not logged into CCE on another device. Load up Citrix but don't sign into CCE If Citrix says out of service - You're not logged in anywhere else. If ...

Popular Articles
How to Setup the S-Drive on your computer
If your computer does not have the S Drive configured, please jump to Section 2. Section 1 - Disconnect from the S Drive Open ‘File Explorer’ Locate ‘This PC’ on the left side Right click and choose ‘Disconnect’ Section 2 - Re-configuring the S Drive ...
How To Add Avaya Server Address
How to install Avaya IP address Step 1) Make sure any agents that are not in office, are connected to the VPN. If open, close Avaya. Step 2) In the search bar enter \\rqch-ds1 Step 3) When in the folder, navigate to >Software >Avaya >Software Copy ...
ResQ Anywhere not opening
If ResQ Anywhere is not opening after double checking the icon on the desktop, please action the following. Open ‘Task Manager’ To find this, in the ‘Type here to search’, search for ‘Task Manager’. - Click on the ‘Details’ Tab - Find any ‘ResQ ...
PC does not have any internet / Agent cannot login
If one of below messages is being displayed when an agent is trying to login: First, please check the Ethernet cable is correctly plugged into the back of the PC Make sure when the Ethernet cable is plugged in, there are green and yellow flashing ...
Headset is not working, no audio
Please make sure all headset adapters / controls are firmly plugged in correctly. If the agent cannot hear the customer, or the customer cannot hear them, please action the following: Search for ‘Sound Settings’ in the ‘Type here to search’ box, or ...

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