Popular Articles
Reactivating a Cancelled account
When you see a account is in a Cancelled state, you need to first select the arrow next to select action and 'Preform additional actions' Scroll to the bottom of the page and under 'orders' press the '+' symbol Select catalogue at the top of the page ...
How to Setup the S-Drive on your computer
If your computer does not have the S Drive configured, please jump to Section 2. Section 1 - Disconnect from the S Drive Open ‘File Explorer’ Locate ‘This PC’ on the left side Right click and choose ‘Disconnect’ Section 2 - Re-configuring the S Drive ...
Agent Quick Fix Guides
Please see below guides for common issues agents can resolve on their own. A Postpaid Billing Profile Already Exists Adding a Sim Product Via Siebel Billing Profile Incorrect Format Creating a Fraud SR Creating Different Company Types Credit Vet ...
Siebel Order Creation Guide
To build a sim only via Siebel follow the below: Step one, open a comm and click the customer name. From there scroll to the bottom of the page and click the "+" symbol as shown. From the page that loads press "Catalogue" Then press "Search" Enter ...
How To Add Avaya Server Address
How to install Avaya IP address Step 1) Make sure any agents that are not in office, are connected to the VPN. If open, close Avaya. Step 2) In the search bar enter \\rqch-ds1 Step 3) When in the folder, navigate to >Software >Avaya >Software Copy ...