Popular Articles
Reactivating a Cancelled account
1. Navigate to the Account overview and make sure that the account status is Cancelled. **Please be aware that we should not reactivate Inactive or Closed accounts** 2. Click Create new and select **Billing Activation Order** 3. Select **Next** on ...
How to Setup the S-Drive on your computer
If your computer does not have the S Drive configured, please jump to Section 2. Section 1 - Disconnect from the S Drive Open ‘File Explorer’ Locate ‘This PC’ on the left side Right click and choose ‘Disconnect’ Section 2 - Re-configuring the S Drive ...
Raising a Prepay SR
Raising a prepay SR Access the account the front way and press the 3 dots and press service requests Click 'create new SR' Select 'type' as Disconnections and then scroll up to area Select 'area' as Mobile, 'Sub-area' as Migration to Pre Pay, then ...
Agent Quick Fix Guides
Please see below guides for common issues agents can resolve on their own. A Postpaid Billing Profile Already Exists Adding a Sim Product Via Siebel Billing Profile Incorrect Format Creating a Fraud SR Creating Different Company Types Credit Vet ...
Siebel Order Creation Guide
To build a sim only via Siebel follow the below: Step one, open a comm and click the customer name. From there scroll to the bottom of the page and click the "+" symbol as shown. From the page that loads press "Catalogue" Then press "Search" Enter ...