Popular Articles
Consumer - Reactivating a Cancelled account
1. Navigate to the Account overview and make sure that the account status is Cancelled. **Please be aware that we should not reactivate Inactive or Closed accounts** 2. Click Create new and select **Billing Activation Order** 3. Select **Next** on ...
How to Setup the S-Drive on your computer
If your computer does not have the S Drive configured, please jump to Section 2. Section 1 - Disconnect from the S Drive Open ‘File Explorer’ Locate ‘This PC’ on the left side Right click and choose ‘Disconnect’ Section 2 - Re-configuring the S Drive ...
Adding a sim product via Siebel
Adding a sim product via Siebel First in halo, build a random product that shows “tab a9 are usually ok”, once the product is added, click “orders” on the black bar, from that page press the blue SBL number. Please be aware this only works when ...
Raising a Prepay SR
Raising a prepay SR Access the account the front way and press the 3 dots and press service requests Click 'create new SR' Select 'type' as Disconnections and then scroll up to area Select 'area' as Mobile, 'Sub-area' as Migration to Pre Pay, then ...
Agent Quick Fix Guides
Please see below guides for common issues agents can resolve on their own. A Postpaid Billing Profile Already Exists Adding a Sim Product Via Siebel Billing Profile Incorrect Format Creating a Fraud SR Creating Different Company Types Credit Vet ...