Popular Articles
How to Setup the S-Drive on your computer
If your computer does not have the S Drive configured, please jump to Section 2. Section 1 - Disconnect from the S Drive Open ‘File Explorer’ Locate ‘This PC’ on the left side Right click and choose ‘Disconnect’ Section 2 - Re-configuring the S Drive ...
How To Add Avaya Server Address
How to install Avaya IP address Step 1) Make sure any agents that are not in office, are connected to the VPN. If open, close Avaya. Step 2) In the search bar enter \\rqch-ds1 Step 3) When in the folder, navigate to >Software >Avaya >Software Copy ...
ResQ Anywhere not opening
If ResQ Anywhere is not opening after double checking the icon on the desktop, please action the following. Open ‘Task Manager’ To find this, in the ‘Type here to search’, search for ‘Task Manager’. - Click on the ‘Details’ Tab - Find any ‘ResQ ...
PC does not have any internet / Agent cannot login
If one of below messages is being displayed when an agent is trying to login: First, please check the Ethernet cable is correctly plugged into the back of the PC Make sure when the Ethernet cable is plugged in, there are green and yellow flashing ...
Headset is not working, no audio
Please make sure all headset adapters / controls are firmly plugged in correctly. If the agent cannot hear the customer, or the customer cannot hear them, please action the following: Search for ‘Sound Settings’ in the ‘Type here to search’ box, or ...