Popular Articles
Reactivating a Cancelled account
When you see a account is in a Cancelled state, you need to first select the arrow next to select action and 'Preform additional actions' Scroll to the bottom of the page and under 'orders' press the '+' symbol Select catalogue at the top of the page ...
How to Setup the S-Drive on your computer
If your computer does not have the S Drive configured, please jump to Section 2. Section 1 - Disconnect from the S Drive Open ‘File Explorer’ Locate ‘This PC’ on the left side Right click and choose ‘Disconnect’ Section 2 - Re-configuring the S Drive ...
Agent Quick Fix Guides
Please see below guides for common issues agents can resolve on their own. A Postpaid Billing Profile Already Exists Adding a Sim Product Via Siebel Billing Profile Incorrect Format Creating a Fraud SR Creating Different Company Types Credit Vet ...
Siebel Order Creation Guide
To build a sim only via Siebel follow the below: Step one, open a comm and click the customer name. From there scroll to the bottom of the page and click the "+" symbol as shown. From the page that loads press "Catalogue" Then press "Search" Enter ...
Service Hierarchy (Merge)
Hierarchy Merge: if you identify a hierarchy (user/payer highlighted GREEN) follow the below steps: 1: note the account number down (this one ends 103 for example) then click the PAYM mobile number 2.Once the page loads, make sure the same mobile ...